Refund policy

Thank you for your support. We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason, you may be able to return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

RETURNS

If you are not completely satisfied with your order, please contact us at info.lipbuzz@gmail.com with your order number, items you wish to return, and reason for return. 

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Once your return was approved, place the item securely in its original packaging and copy of the receipt, and mail your return to the address provided with your return instructions.

Please Note: Personal care and hair care products may not be eligible for our return policy. Please contact us if there are any concerns with regard to an order. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 business days from the receipt of your item to process your return.

Please note: Depending on the circumstances, the buyer may be responsible for return shipping cost as well as a restocking fee. 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or store credit.

Personal care and hair care products may not be eligible for our return policy. Please contact us if there are any concerns with regard to an order. 

QUESTIONS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info.lipbuzz@gmail.com or by mail using the details provided below:

RubberBow LLC
Attn: LipBuzz Returns 

Last updated: 01/17/2023